To celebrate the launch of the
White Caviar Pearl Infusion,
La Prairie collaborated with
Hong Kong’s sole female neon artist
create the first
Interactive neon installation
Light as Air,
an odyssey of air travelling from
the birthplace of La Prairie –
to Hong Kong,
fusing the world of art
with a compelling sustainable message –
both social and environmental –
bringing to it a new light.
Register now to experience the
light from Switzerland.
This mobile had been registered.
We have sent the confirmation SMS
to the mobile.
Thank you for your support for La Prairie! Due to popular demand, the art installation has already been fully booked and we will not be able to accommodate new registration.
You have visited the art installation
but you are welcome to visit again
by presenting the SMS that
we sent to you earlier upon arrival
at the exhibition.
We invite you to read this Policy, which explains how your personal data are processed by the La Prairie companies listed in the Data Controllers and Contact section below (Section 7) ("La Prairie", "we", "us").
It also tells you how you can access and update your personal data and make certain choices about how your personal data is used including a right to object to some of the processing (including personalized marketing) we carry out or where we rely on your consent, a right to withdraw this consent. More information about your preferences and rights is set out in Section 5 and 6 below.
If we change the way we handle your personal data, we will update this Policy and notify you or seek your consent as and when appropriate, usually by placing an updated Policy on our websites. If we make significant changes that materially alter our privacy practices, we may also notify you by other means, such as sending an email prior to the changes taking effect. We reserve the right to make changes to our practices and this Policy at any time. We invite you to check our Platforms from time to time for any updates or changes to this Policy
We may also provide you with additional information when we collect personal data where we feel it would be helpful to provide relevant and timely information.
We obtain personal data from or about you from various online and offline sources including when you: (i) interact with our websites listed on http://www.laprairie.com or mobile sites/applications (together "the Platforms"); (ii) interact with us on our social media pages, chat services, forums or blogs; (iii) visit one of our boutiques, stores or counters; (iv) participate in our events and demonstrations, loyalty or other client programs, competitions, promotions or surveys; or (v) participate in beauty consultations or interact with our beauty advisors and customer service.
Our products are sold through various authorized retailers. Unless otherwise indicated at the time that you provide your personal data, any personal data that our retail partners collect is not provided to us and this Policy does not apply to such personal data.
Information provided by you (for example, by creating a web account with us, signing up to our loyalty or other client programmes, or by providing information about yourself to us at one of our boutiques, stores or counters):
In addition, we sometimes run promotions or events where you can tell us about someone known to you who may be interested in our products and services. If you have provided this person with a copy of this Policy and this person gives you their consent to provide us with their details for this purpose, then we will only use their information for that reason and not to send them any other unrelated offers. We may also mention that it was you who made the referral in the message that we send to them.
We do not knowingly collect information about minors.
Information automatically collected from your use of our Platforms, social media pages or interaction with our online adverts.
We automatically collect the following information:
Some of this information is collected using cookies and rstory_design_titleelated technologies. To learn more, please see Section 3 on "Cookies and related technologies".
Information collected from third party sources
From time to time (where permitted by applicable law), we collect information such as your preferences, interests and other demographic data from trusted third party sources that are either publicly or commercially available (e.g. business and retail partners, payment and delivery services, social media networks, advertising networks, analytics providers, and search information providers) which will be used for the purposes outlined in this Policy.
We also receive personal data you provide to authorised distributors of our products and services which will be used for the purposes outlined in this Policy.
When you pay for your products (either in-store or online), we get information from our payment processing service provider who will carry out credit and anti-fraud checks on you and the payment method you provide in order to verify your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorization and/or to authorize individual purchases.
In order to ensure data accuracy and to offer you a better customer experience, we link or combine the information that we collect from the different sources and channels outlined above to provide personalized services, content, targeted communications and advertising. (e.g. we combine data about your online purchases with information gathered from our boutiques, stores, and counters such as details from a beauty consultation so that we can provide you with personalized offers and skincare recommendations in accordance with your communication preferences). This includes combining personal data collected by different La Prairie companies.
You do not have to provide personal data to access the Platforms but if you do not provide personal data marked as mandatory certain functionalities (such as being able to buy our products via the website) will not otherwise be available to you, or we may not be able to provide you with our products and services, or otherwise communicate with you. You may, however, choose whether or not to receive marketing communications from us and we will only send you such communications where we have the appropriate consent to do so. For more information on your preferences regarding how we use your personal data, please see Section 5 below.
You must not provide information about anyone else unless you have provided them with a copy of the Policy and obtained their permission to do so.
We process your personal data for the reasons set out below:
Notwithstanding the above, in certain jurisdictions, and where required by applicable data protection laws to do so, we will not collect, process or disclose your personal data without your consent.
Disclosure of your personal data
In addition to the La Prairie companies mentioned in the Data Controllers & Contact section below, we may share your personal data: (where permitted in accordance with applicable privacy laws) with:
In certain jurisdictions, and where required by applicable data protection laws to do so, we will not collect, process or disclose your personal data for the above purposes without your consent. Furthermore, unless permitted by applicable laws, we will obtain consent from you if we wish to use your personal data for purposes other than those stated in this Policy.
We also share information with third parties including social media and search engine partners:
We aggregate your personal data with the information of other customers, creating a dataset of information about the usage of our Platforms, purchase of our products, and other general, grouped information about our customers. Although this dataset is aggregated and anonymised, meaning it cannot directly identify you as an individual, it provides a valuable insight into the use of our Platforms and we will share it with select third parties. These parties include our group companies (as outlined above).
We also transfer information about you to ad technology providers and our social media and search engine partners (including Facebook, Google and Twitter) so that they may recognize your devices and deliver interest based content and advertisements. The information can include your name, postal address, email, device ID, or other identifiers in encrypted form. The providers often process the information in hashed or de-identified form. These providers can collect additional information from you, such as your IP address and information about your browser or operating system; combine information about you with information from other companies in data sharing cooperatives in which we participate, and may place or recognize their own unique cookie on your browser. The third parties that generate these cookies have their own privacy policies and we have no access to read or write these cookies.
In certain jurisdictions, and where required by applicable data protection laws to do so, we will not collect, process or disclose your personal data without your consent.
Your personal data may be used or processed in the below geographical area:
(i) your jurisdiction;
(ii) the jurisdiction where one of the La Prairie companies are located; and
(iii) any jurisdiction where recipients, as described in this Policy, are located.
If you are based in the Russian Federation, the personal data that you provide through our Platforms may be stored on servers in the US.
If you are based in the European Economic Area (EEA) and Switzerland the personal data that you provide through our Platforms is stored on servers in the US and supported from the US. We also transfer personal data about you (whether collected online or offline) to our group companies and other service providers who perform functions on our behalf which are based around the world including in countries outside of the European Economic Area (EEA) and Switzerland and this information may be stored and processed in those countries which may have different data protection standards to those which apply in your country of residence. For a list of the countries in which we operate, please see www.laprairie.com.
For European and Swiss individuals, where your personal data is transferred outside the EEA and Switzerland, and where this is to a group company or service provider in a country that is not subject to an adequacy decision by the EU Commission, we will take steps to ensure your information is adequately protected either by EU Commission or Swiss approved standard contractual clauses, an appropriate Privacy Shield certification or through Binding Corporate Rules. A copy of the relevant mechanism can be obtained for your review on request by using the contact details provided in Section 7. To the extent that the above mechanisms have not been put in place then you consent to these data transfers by providing us with your personal data and interacting with our Platforms.
If you are based in a jurisdiction that is not listed above, we may share, transfer or store your personal data outside the jurisdiction in which you are based, or where you provided the personal data. If we do so, we will ensure that a comparable level of protection is in place to protect the integrity and security of the personal data and ensure that at least one of the following safeguards is in place:
In certain jurisdictions, and where required by applicable data protection laws to do so, we will not collect, process or disclose your personal data without your consent.
Your personal data will be retained for a certain period of time based on the following criteria: (i) as long as necessary to fulfill the purposes outlined in this Policy; (ii) any applicable legal requirements; or (iii) any request for deletion from you in applicable situations. Personal data used to provide you with personalized communications and services will be kept for a duration permitted by applicable laws.
Where required by applicable laws, La Prairie will adopt technically reasonable measures to make personal information irrecoverable or irreproducible when destroying the personal information such as using appropriate technical methods to irrecoverably delete electronic files containing electronic files, and shred or incinerated any other records, print-outs, documents, or any other recording media.
For more information, please contact us using the details in Section 7.
What are cookies?
Cookies are small text files that websites send to your computer, mobile device or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser.
Our cookies and what they do:
The cookies that we use can be categorised as follows:
These cookies are essential for your use of the website and its features, such as storing your product selections to your shopping bag whilst you continue to shop and/or navigate to different pages of the website and accessing secure areas of the website. We have to use these cookies to make the website work as it should, whether or not you agree to such cookies being used.
These cookies collect information about how you use our website and services, in order to enhance your performance and develop them according to the preferences of our customers and visitors. For example, cookies and web beacons may be used to:
-test different designs and to ensure that we maintain a consistent look and feel across our websites;
-track and provide trend analysis on how you interact with our websites and communications;
-track errors and measure the effectiveness of our promotional campaigns.
The data collected will generally be aggregated to provide trends and usage patterns for business analysis, site/platform improvement and performance metrics. Our cookies or the resulting analysis may be also shared with our business partners. The type of information we collect includes how many visitors visit our websites, how many customers log in, when they visited, for how long and which areas of our websites and services but is generally not used to identify you individually. We may also receive similar information about visitors to our partner websites. We use Google Analytics, run by Google Inc for this purpose. To opt out of being tracked by Google Analytics, visit https://tools.google.com/dlpage/gaoptout.
These cookies allow the website to remember you in order to provide enhanced customised features (e.g. language preferences). These cookies can also be used to remember changes you have made to the text size, fonts and other parts of the website pages you can customize. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
|GA Audiences cookie enables us to deliver interest-based advertisements on the web and within apps. The cookie lifecycle is a maximum of 13 months.|
|DataXu||DataXu’s cookie offers us to reach you via advertisings broadcasted on DataXu’s websites network. The cookie lifecycle is a maximum of 13 months.|
|Criteo||Criteo cookie enables us to reach you via advertisements once you have visited our Platforms or interacted with a different advertisement in the past. The cookie lifecycle is a maximum of 13 months.|
|Facebook cookie enables us to deliver to you interest based advertising on the online social network. The cookie lifecycle is a maximum of 13 months.|
|DoubleClick and DoubleClick floodlight (Google)||DoubleClick cookies enables us to identify the type of advertisements you might like to see from what you are browsing. The cookie lifecycle is a maximum of 13 months.|
|Yahoo||Yahoo! Audiences cookie enables us to deliver interest-based advertisements on the web and within apps. The cookie lifecycle is a maximum of 13 months.|
|Bing||Bing is a Microsoft owned platform, their cookies enable us to deliver interest-based advertisements on the web and within apps. The cookie lifecycle is a maximum of 13 months.|
|LinkedIn cookies allow us to gain insights into the types of users on their site, based on LinkedIn profile data, to improve targeting. The lifecycle of these cookies range from 30 days to 12 months.|
|Flash Talking||This cookie identifies users anonymously, builds out retargeting segments, and attributes conversions to marketing channels. The lifecycles of these cookies range from 2 to 5 years.|
|YouTube||YouTube is a Google owned platform, and collects user data through videos embedded in websites, to display targeted advertising to users across a broad range of their own and other websites. The lifecycle of these cookies range from 6 to 13 months.|
|Kakao||Kakao cookie enables us to deliver interest-based advertisements on the web and within apps. The cookie lifecycle is a maximum of 120 days.|
|Naver||Naver cookie enables us to reach you via advertisements once you have visited our platforms or interacted with a different advertisement in the past. The cookie lifecycle is a maximum of 12 months.|
Web server logs and web beacons
Can I opt out of cookies and similar technologies?
Because web beacons are the same as any other content request included in the recipe for a web page, you cannot opt out or refuse them. However, you may be able to disable web beacons in email messages by not downloading images contained in messages you receive (this feature varies depending on the email software used on your personal computer). However, doing this may not always disable a web beacon or other similar technologies in the email message due to specific email software capabilities. For more information about this, please refer to the information provided by your email software or service provider. Web beacons may also be rendered ineffective in some circumstances by opting out of cookies or amending your cookie settings in your browser.
We are committed to protecting the personal data we collect and keeping your personal data secure is very important to us. We take steps to ensure that your personal data is protected against unauthorized or unlawful processing and against accidental loss, erasure, use, leakage, damage or destruction or disclosure and we limit access to your personal data to persons who reasonably need access to it, to provide products or services to you.
Any data transmitted from your browser to our Platforms via online forms, our store locator or shopping cart is secured via SSL (secure socket layer) technology. SSL is a cryptographic protocol that ensures data privacy and data integrity between two authenticated communicating parties.
Our Platforms may contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or how those third parties may use your personal data. Please check these policies before you submit any personal data to these websites.
If you create an account with us, you will be asked to provide an account user name and password as part of our security procedures. You must treat such information as confidential and you must not disclose it to any third party.
We strive to provide you with choices regarding the personal data that you provide to us. The following mechanisms give you control over your personal data:
Advertising, marketing and personalization (offline and online): If you wish to be notified about our products and services, events, loyalty and other client programmes as well as other promotional activities, you can indicate your consent through the relevant checkbox(es) on our Platforms or client cards instore or by answering the question(s) presented by our beauty advisors or store representatives (as we may not do so in some jurisdictions without your consent). Some of our activities and communications may be personalized to your specific interests and preferences (which will be done with your permission, if required by law).
In certain jurisdictions, we may also share your personal data with other entities within the La Prairie Group, in order to notify you about our products and services, events, loyalty and other client programmes as well as other promotional activities. Again, you can indicate your consent through the relevant checkbox(es) on our Platforms or client cards instore or by answering the question(s) presented by our beauty advisors or store representatives (as we may not do so in some jurisdictions without your consent).
If you wish to stop receiving our marketing communications (and/or you wish opt out of personalized marketing communications), simply let us know at any time by following the opt-out instructions in the relevant communication or using the details in Section 7. Please note that this will not stop you from receiving service messages (i.e. non-marketing communications, such as e-mail updates on your order status or notifications about your account activities) from us.
Cookies/Similar Technologies and Interest Based Advertising: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being used or you can use the opt-out tools provided. You also have choices in respect of interest based advertising. Please see Section 3 above.
In accordance with applicable law, you may be entitled to ask us for a copy of your personal data, to review your personal data, to correct it, erase or suspend or restrict its collection, processing or use, or to ask us to transfer some of this personal data to other organisations. You may also have rights to object to some processing and, where we have asked for your consent to process your personal data, to withdraw this consent. Where you are in the EEA or Switzerland and where we process your personal data because we have a legitimate interest in doing so (as explained above), you also have a right to object to this. These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement or contractual obligation to process your personal data. In some instances, this may mean that we are able to retain your personal data even if you withdraw your consent. In such a case, we will apply appropriate measures and safeguards to protect your personal data. Where permitted by applicable privacy laws, we may charge a reasonable fee for responding to your request, but will advise of this at the time.
If you wish to exercise any of these rights, please contact us by using the details in Section 7.
If you have any questions about this Policy or privacy matters generally or to make a complaint about our compliance with applicable privacy laws, please contact us using the Contact us page of our website and our customer services team will be happy to assist you.
You can also use this Contact us if you wish to exercise your preferences and rights as detailed above.
We will acknowledge and investigate any complaint you make (including a complaint that we have breached your rights under applicable privacy laws). We hope that we can satisfy queries but if you have unresolved concerns you may also have the right to contact the relevant data protection authority in your country of residence or place of the alleged infringement.
If indicated at the time you make a La Prairie purchase instore or complete a client card or you provide your details to one of our instore beauty advisers or representatives, the following local data controllers will also be involved:
without any notice. You agree and confirm that La Prairie is not responsible for any costs, expenditures, compensation or penalties caused by or in connection with the above circumstances.